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Customer Value Management - The CVA 2000 Collection
Raymond E Kordupleski , and Rodger W Gallagher Manufacturer: Customer Value Management Incorporated ProductGroup: Book Binding: Spiral-bound ASIN: 0473057336 |
Book Description
This collection of articles and notes covers what works and what doesn't when you are launching a Customer Value Management Project. The collection has been prepared by Rodger Gallagher and Ray Kordupleski, based on what they have learnt working with companies around the world on adding real value to businesses with the Customer Value Added (CVA) approach to Customer Value Management.The CVA approach was developed and proven by successful businesses. Its management science basis has been confirmed by academic research. Originally developed for use as proprietory techniques in the business arena, it has now entered the public domain. In many countries around the world it is being used successfully by leading companies in a variety of industries. The CVA 2000 collection covers both the Science and the Art components of Customer Value Management. All of the main CVA tools such as tree diagrams, value profiles, and value maps are covered. A comprehensive section covers new techniques for tracking customer perceptions of cost and price.
Extensive coverage on the science of Customer Value is complemented by lighter items from the authors' day to day experiences.
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