Books

  1. Working With Difficult People

    Working With Difficult People

  2. Business Etiquette in Brief: The Competitive Edge for Today's Professional

    Business Etiquette in Brief: The Competitive Edge for Today's Professional

  3. Intercultural Business Communication, Third Edition

    Intercultural Business Communication, Third Edition

  4. Dos and Dont's in China: The Traveler's Guide to Culture

    Dos and Dont's in China: The Traveler's Guide to Culture

  5. Attention to Detail: A Woman's Guide to Professional Appearance and Conduct

    Attention to Detail: A Woman's Guide to Professional Appearance and Conduct

  6. Esquire Things a Man Should Know About Handshakes, White Lies and Which Fork Goes Where: Easy Business Etiquette for Complicated Times

    Esquire Things a Man Should Know About Handshakes, White Lies and Which Fork Goes Where: Easy Business Etiquette for Complicated Times

  7. 21st Century Pocket Guides to Proper Business Protocol

    21st Century Pocket Guides to Proper Business Protocol

  8. You Did What? The Biggest Mistakes Professionals Make

    You Did What? The Biggest Mistakes Professionals Make

  9. Working for a Japanese Company: Insights into the Multicultural Workplace

    Working for a Japanese Company: Insights into the Multicultural Workplace

  10. Forms of Address: A Guide for Business and Social Use

    Forms of Address: A Guide for Business and Social Use

  11. Writing Effective E-Mail: Improving Your Electronic Communication (50-Minute Series)

    Writing Effective E-Mail: Improving Your Electronic Communication (50-Minute Series)

  12. Korean Business Etiquette: The Cultural Values And Attitudes That Make Up The Korean Business Personality

    Korean Business Etiquette: The Cultural Values And Attitudes That Make Up The Korean Business Personality

  13. Psychology in Economics and Business - An Introduction to Economic Psychology

    Psychology in Economics and Business - An Introduction to Economic Psychology

  14. Cross-Cultural Business Behavior

    Cross-Cultural Business Behavior

  15. Succeed in Business Philippines: The Essential Guide for Business and Investment (Culture Shock, Succeed in Business)

    Succeed in Business Philippines: The Essential Guide for Business and Investment (Culture Shock, Succeed in Business)

  16. My First Book Of Business Etiquette

    My First Book Of Business Etiquette

  17. When in Rome, or Rio, or Riyadh:: Cultural Q and A's for Successful Business Behavior Around the World

    When in Rome, or Rio, or Riyadh:: Cultural Q and A's for Successful Business Behavior Around the World

  18. Work It! How to Get Ahead, Save Your Ass, and Land a Job in Any Economy

    Work It! How to Get Ahead, Save Your Ass, and Land a Job in Any Economy

  19. The Way of Authenticity in the Work Place

    The Way of Authenticity in the Work Place

  20. International Business Etiquette Europe: What You Need to Know to Conduct Business Abroad With Charm and Savvy

    International Business Etiquette Europe: What You Need to Know to Conduct Business Abroad With Charm and Savvy

  21. Global Brains

    Global Brains

  22. Faxusa 2004: A Directory of Facsimile Numbers for Businesses and Organizations Nationwide (Fax USA)

    Faxusa 2004: A Directory of Facsimile Numbers for Businesses and Organizations Nationwide (Fax USA)

  23. In the Know in the USA : The Indispensable Guide to Working and Living in the United States (In the Know (Living Language))

    In the Know in the USA : The Indispensable Guide to Working and Living in the United States (In the Know (Living Language))

  24. International Business Etiquette: Asia & the Pacific Rim

    International Business Etiquette: Asia & the Pacific Rim

  25. Doing Business With Japan: Successful Strategies for Intercultural Communication (Latitude 20 Books (Paperback))

    Doing Business With Japan: Successful Strategies for Intercultural Communication (Latitude 20 Books (Paperback))

A Survival Guide for Working With Humans: Dealing With Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People
Average customer rating: 4.5 out of 5 stars
  • Applicable
  • A Waste of Money
  • The Rodney King guide to the Workplace
  • Helpful for Anyone who Works with Humans
  • Definitely good book.
 A Survival Guide for Working With Humans: Dealing With Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People
Gini Graham Scott
Manufacturer: AMACOM/American Management Association
ProductGroup: Book
Binding: Paperback

GeneralGeneral | Business Life | Business & Investing | Subjects | Books
WorkplaceWorkplace | Organizational Behavior | Business & Investing | Subjects | Books
GeneralGeneral | Business & Investing | Subjects | Books
Human Resources & Personnel ManagementHuman Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
GeneralGeneral | Self-Help | Health, Mind & Body | Subjects | Books
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Similar Items:
  1. Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work
  2. Since Strangling Isn't An Option
  3. Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst
  4. Toxic Coworkers: How to Deal with Dysfunctional People on the Job
  5. 201 Ways to Deal With Difficult People (Quick-Tip Survival Guides)

ASIN: 0814472052

Book Description

Between dealing with difficult people and navigating through unexpected and complicated situations, the typical day at the office involves making countless choices on how to engage with others. To succeed in the long run, good work relationships must be carefully developed and maintained.

A Survival Guide for Working with Humans presents real-life scenarios of specific work relationship problems, along with interactive quizzes, and answers on how to solve each of the problems. The book shows readers how to:

* Deal with ethical dilemmas in the workplace * Resolve everyday conflicts * Know when to speak up, when not to, and what to say * Make a graceful retreat from an unwinnable confrontation

A snappy, conversational style combines with dozens of practical tools and examples to make a fascinating, essential book.

Customer Reviews:

4 out of 5 stars Applicable.......2007-03-09

If youhave to deal with any of these type people you need to read this book

1 out of 5 stars A Waste of Money.......2007-02-06

This book has very simplistic ideas and lacks the constructive solutions that I hoped to learn. For example, her advice for dealing with people prone to explosive temper is "If you stay around someone and feel you are walking on eggshells, find ways to handle the eggs--and that person--more gently so the shells don't break." Reading her advice made me wonder what kind of education and experience she has that qualifies her to write such a book. Interestingly enough, there's very little information about that in her bio. It looks like her Ph.D is in journalism or English. I would love to send this book back and get my money back. I would probably spend it better on a book written by an educated, credentialed, psychologist who understands the difference between constructively handling people with behavior problems versus enabling them to continue to abuse others and make work life hades.

5 out of 5 stars The Rodney King guide to the Workplace.......2006-09-04

This book is really great; I call it the Rodney King guide to the workplace because it really is about "Can't we all just get along?" And, if we can't....then it gives you the guidelines to follow to see heads roll, or sometimes, how to choose to lose your own head on the chopping block.

I like that it doesn't give a "pat" answer, but provides several best/worse case scenarios & allows you to think the problem out, hopefully BEFORE you encounter it. If you are in the middle of dealing with one of these treasured co-workers, then this guide will be very helpful in giving you strategy for dealing with the problem in a real life way.

Loved it!

5 out of 5 stars Helpful for Anyone who Works with Humans.......2006-09-03

This book provides some very useful information that will assist any manager in helping their staff members to work better with each other. It is clearly and thoughtfully written. I highly recommend this book to anyone who works with Humans!

5 out of 5 stars Definitely good book........2005-05-28

I like the stories in the book. Those are prime examples of people I saw and I'm seeing every day. The book is excellent for understanding different people and different situations in which you might interact with them. Obviously the book is written by someone who understands people's mind.
Working With Difficult People
Average customer rating: 3.5 out of 5 stars
  • Working with difficult people
  • Good Book for Dealing With People At Work
  • Learn the art of Communicating.
  • Only an OK book
  • Read "Winning with Difficult People" instead
 Working With Difficult People
Muriel Solomon
Manufacturer: Prentice Hall Press
ProductGroup: Book
Binding: Paperback

CommunicationsCommunications | Skills | Business & Investing | Subjects | Books
GeneralGeneral | Skills | Business & Investing | Subjects | Books
GeneralGeneral | Business Life | Business & Investing | Subjects | Books
EtiquetteEtiquette | Business Life | Business & Investing | Subjects | Books
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Similar Items:
  1. People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
  2. Winning with Difficult People (Barron's Business Success Series)
  3. A Survival Guide for Working With Humans: Dealing With Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People
  4. Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work
  5. Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

ASIN: 0735202915

Amazon.com

Have you ever agonized over how to handle a bully in the workplace--with pie-in-the-face retribution or a saintly smile? "The 100 people you'll meet on these pages," Muriel Solomon teases in her introduction to this hard-hitting and entertaining guidebook, "should be founding members of E.O.O.--Equal Opportunity Offenders. They show no bias. They are as obnoxious to their bosses as they are to their bookkeepers." But the teasing segues into practical advice for those seeking to do their work in--if not kind circumstances--at least unthreatening ones.

Designed as an at-a-glance reference tool, this 10-part guide describes 10 kinds of culprits, from tyrants, bullies, and sadists to the pushy and presumptuous to connivers and camouflagers. Each type is first defined, allowing for a peek inside the heads of both victim and victimizer and offering a helpful strategy for facilitating tactful dialogues that serves as excellent advice for diffusing workplace tensions and hostilities.

You may recognize these types as thorns in your side or--worse--real threats to your sense of well-being and work performance. This reference book packs a wallop, not only restoring your self-esteem but allowing you to create better relationships with the people at work who make your life miserable. Working with Difficult People may not disarm the despicable, but it will supply you with the ammunition you need to put the control back in your camp.

Book Description

Who hasn't been frustrated by the unnecessary stress and aggravation caused by troublesome co-workers?

This hard-hitting desktop book provides all the proven techniques and strategies to create better relationships with the people at work who can make life miserable.

Conveniently organized in an A-to-Z format for quick, easy reference, Solomon offers practical ways to turn awkward situations to your advantage. Learn to cope with hostile, presumptuous, manipulative, or critical co-workers, and get cooperation as well as respect from colleagues.

Customer Reviews:

1 out of 5 stars Working with difficult people.......2006-01-15

Found the book difficult to follow and read. The book reads more like a dictionary.

4 out of 5 stars Good Book for Dealing With People At Work.......2005-05-30

Solomon (not King Solomon, but does have some of his wisdom) has written a good book for dealing with workers of three different classes: bosses, colleagues, and subordinates. The book is also broken down into 10 major areas in dealing with all three types:

1. Hostile/Angry.
2. Pushy/Presumptuous.
3. Deceitful/Underhanded.
4. Shrewd/Manipulative.
5. Rude/Abusive.
6. Egotistical/Self-Centered.
7. Proscrastinating/Vacillating.
8. Rigid/Obstinate.
9. Tight-Lipped/Taciturn.
10. Complaining/Critical.

Each section also contains:

1. A brief definition of the person and the personality characteristics typically displayed.
2. Hypothetically what you may be thinking of that person.
3. What the person hypothetically may be thinking about you and the work place.
4. A strategy for dealing with that person.
5. Tactical talk - suggested actual words you may use.
6. Closing tips on what else you can do.

I enjoyed the narrative's smooth flow and practical advice. However, I sometimes believe the author treated the situation and offender with kid gloves. In today's work environment, bosses, colleagues, and subordinates have to be decisive and firm with problem employess who threaten to disrupt a work environment that is already tense due to the nature of work and long hours put in by many employees. Sometimes you just have to either let people go or put them in a situation where they will have to adjust their behavior to get along!

I would recommend the book as a primer, not the last word on workplace relations. There are other ones out there (John Maxwell, Max Dupree, Larry Burkett, etc.) who may give more substantative advice on dealing with people in the work place. Still a good read.

5 out of 5 stars Learn the art of Communicating........2003-09-17

Well, Well, I find this book 'terrific' to say the least.
The arrangement of text(especially 'capitals') is simply wonderful. I learnt more and educated myself in the process. It was more like reading a novel. I would highly recommend you to read this book, but keep it away from the sight of 'Co-workers/Boss(for your own good!). I wish I could have a video of this book, I mean it would definitely help. Words once uttered, cannot be taken back, so it is better to polish it so that it conveys the intended meaning and gets the appropriate results when dealing with not only 'Difficult people' but everybody.
After some time, you will enjoy working with 'Difficult people', because they are usually the ones who have talents that have been overlooked. Take heart.

3 out of 5 stars Only an OK book.......2003-01-04

There is some useful information in the book. The book is divided into many different situations and types of people and this is useful. However many sections are very shallow and it seems that the sections that deal with the most difficult people tend to blame it on the recipient rather than the perpetrator. Also, there is a tendency to helplessness in the face of the worst offenders, i.e. there is nothing you can do. In reality this is seldom the case. But the desired actions may be dramatic and have far reaching consequences. It seems the book is written so as to offend none when some should be offended.

3 out of 5 stars Read "Winning with Difficult People" instead.......2002-04-18

Try reading "Winning with Difficult people" instead of this book. This book did tell me about certain types of people and how to deal with them, but it didn't go into deal about why they are the way they are to others.
Best Practices: Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients (Best Practices)
Average customer rating: Not rated
    		Best Practices: Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients (Best Practices)
    John Hoover
    Manufacturer: Collins
    ProductGroup: Book
    Binding: Paperback

    CommunicationsCommunications | Skills | Business & Investing | Subjects | Books
    GeneralGeneral | Business & Investing | Subjects | Books
    Human Resources & Personnel ManagementHuman Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
    ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
    EtiquetteEtiquette | Business Life | Business & Investing | Subjects | Books
    Similar Items:
    1. Best Practices: Time Management: Set Priorities to Get the Right Things Done (Best Practices)
    2. Best Practices: Communicating Effectively: Write, Speak, and Present with Authority (Best Practices)
    3. Best Practices: Motivating Employees: Bringing Out the Best in Your People (Best Practices)
    4. Best Practices: Achieving Goals: Define and Surpass Your High Performance Goals (Best Practices)
    5. Best Practices: Evaluating Performance: How to Appraise, Promote, and Fire (Best Practices)

    ASIN: 0061145599
    Release Date: 2007-04-03

    Book Description

    Every office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.

    Learn to:

    The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.

    Celebrating Children: Equipping People Working with Children and Young People Living in Difficult Circumstances Around the World
    Average customer rating: Not rated
      		Celebrating Children: Equipping People Working with Children and Young People Living in Difficult Circumstances Around the World
      Josephine-Joy Wright , and Glenn Miles
      Manufacturer: Authentic Media
      ProductGroup: Book
      Binding: Paperback

      GeneralGeneral | Education | Christianity | Religion & Spirituality | Subjects | Books
      GeneralGeneral | Christian Living | Christianity | Religion & Spirituality | Subjects | Books
      GeneralGeneral | Religion & Spirituality | Subjects | Books
      Similar Items:
      1. Children in Crisis (Briefings)
      2. Abandoned Children

      ASIN: 1842270605

      Book Description

      Full of cutting-edge, practical information, this is a comprehensive reference book written by over 50 contributors from all around the world. Celebrating Children draws on the experience of both government- funded programs and small, sustainable community- based initiatives to address concerns of readers such as a holistic mission to children and the development, evaluation, and monitoring of programs.
      Working With Difficult People (Worksmart Series)
      Average customer rating: Not rated
        		Working With Difficult People (Worksmart Series)
        William Lundin , and Kathleen Lundin
        Manufacturer: AMACOM
        ProductGroup: Book
        Binding: Paperback

        GeneralGeneral | Business Life | Business & Investing | Subjects | Books
        GeneralGeneral | Business & Investing | Subjects | Books
        Human Resources & Personnel ManagementHuman Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
        Management & LeadershipManagement & Leadership | Business & Investing | Subjects | Books | Business Ethics | Consolidation & Merger | Decision-Making & Problem Solving | Distribution & Warehouse Management | Industrial | Information Management | Leadership | Management | Management Science | Motivational | Negotiating | Operations Research | Planning & Forecasting | Pricing | Production & Operations | Project Management | Quality Control | Risk Assessment | Statistics | Strategy & Competition | Systems & Planning | Systems Analysis | Teams | Total Quality Management | Training
        Industrial PsychologyIndustrial Psychology | Psychology & Counseling | Health, Mind & Body | Subjects | Books
        ASIN: 0814478387
        Working with Difficult People (Self-development)
        Average customer rating: Not rated
          		Working with Difficult People (Self-development)
          Bobbi Linkemer
          Manufacturer: Marshall Editions
          ProductGroup: Book
          Binding: Paperback

          Human Resources & Personnel ManagementHuman Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
          GeneralGeneral | Psychology & Counseling | Health, Mind & Body | Subjects | Books
          ASIN: 1840282789
          Working With Toxic Older Adults: A Guide to Coping With Difficult Elders (Springer Series on Life Styles and Issues in Aging)
          Average customer rating: 4.5 out of 5 stars
          • working with toxic older adults
          • Must Read--So Helpful!
          • You'll know if this is someone you love!
          • You'll know if this is someone you love!
          		 Working With Toxic Older Adults: A Guide to Coping With Difficult Elders (Springer Series on Life Styles and Issues in Aging)
          Gloria M., Ph.D. Davenport
          Manufacturer: Springer Publishing Company
          ProductGroup: Book
          Binding: Paperback

          GeneralGeneral | Aging | Personal Health | Health, Mind & Body | Subjects | Books
          GerontologyGerontology | Social Sciences | Nonfiction | Subjects | Books
          Marriage & FamilyMarriage & Family | Sociology | Social Sciences | Nonfiction | Subjects | Books
          Social GroupsSocial Groups | Sociology | Social Sciences | Nonfiction | Subjects | Books
          Family HealthFamily Health | Parenting & Families | Subjects | Books
          GeneralGeneral | Medicine | Subjects | Books
          GerontologyGerontology | Nursing | Medicine | Subjects | Books
          PsychiatricPsychiatric | Nursing | Medicine | Subjects | Books
          GeriatricsGeriatrics | Specialties | Medicine | Subjects | Books
          GerontologyGerontology | Nursing | Medical | Professional & Technical | Subjects | Books
          Psychiatry & Mental HealthPsychiatry & Mental Health | Nursing | Medical | Professional & Technical | Subjects | Books
          Similar Items:
          1. Coping With Your Difficult Older Parent : A Guide for Stressed-Out Children

          ASIN: 0826112234

          Book Description

          Experienced caregivers will immediately recognize Gloria Davenport's descriptions of the "toxic" personality: elders who persistently poison their own care environment with noncompliant and psychologically abusive behavior. Toxic older adults are often hazardous cases for gerontology professionals: they can destroy care relationships, and even produce covictimization in their caregivers.

          Davenport presents ways that care providers can prevent difficult elders from manipulating the caregivers' energy and interfering with effective practice, relationships, and healing.

          Customer Reviews:

          5 out of 5 stars working with toxic older adults.......2003-02-21

          This book is wonderful!!!!!!! It was as if Davenport knew my mother when she wrote this book. I am very happy that I got to read this book. It has made me very aware of my own toxicity. I now know there is some hope for me to change. Oh my God I am very luck to have been able to read this book ...

          5 out of 5 stars Must Read--So Helpful!.......2001-12-08

          Real solutions and insightful advice for dealing with difficult elders. Dysfunctional families struggle with these individuals for a lifetime, now they can learn how to manage them. Another excellent book on this subject, written with a humorous slant is "Elder Rage."

          4 out of 5 stars You'll know if this is someone you love!.......2001-05-03

          When I saw the title I knew it applied to my life and my relationship with my elderly mother. As I turned each page I had the vague sense that someone had been eavedropping during the time she was living in our household. "Toxic" described her interaction with everyone who cared about her. This book preserved my mental health! It contains clear descriptions of the toxic personality and gives guidelines for dealing with people who have this world view. If you are struggling with a difficult sibling, spouse, or parent, read this book. Protect yourself from this condition.

          4 out of 5 stars You'll know if this is someone you love!.......2001-05-03

          When I saw the title I knew it applied to my life and my relationship with my elderly mother. As I turned each page I had the vague sense that someone had been eavedropping during the time she was living in our household. "Toxic" described her interaction with everyone who cared about her. This book preserved my mental health! It contains clear descriptions of the toxic personality and gives guidelines for dealing with people who have this world view. If you are struggling with a difficult sibling, spouse, or parent, read this book. Protect yourself from this condition.
          Working With Difficult People
          Average customer rating: Not rated
            		Working With Difficult People
            Muriel Solomon
            Manufacturer: Prentice Hall
            ProductGroup: Book
            Binding: Paperback
            ASIN: B000OJ0OOY
            Working WIth Difficult People
            Average customer rating: Not rated
              		Working WIth Difficult People
              Muriel Solomon
              Manufacturer: Prentice Hall Press
              ProductGroup: Book
              Binding: Paperback
              ASIN: B000OJ0OTE
              Working with hostile meetings and difficult people: A training offered by Lucy Moore
              Average customer rating: Not rated
                		Working with hostile meetings and difficult people: A training offered by Lucy Moore
                Lucy Moore
                Manufacturer: Lucy Moore
                ProductGroup: Book
                Binding: Unknown Binding

                GeneralGeneral | Organizational Behavior | Business & Investing | Subjects | Books
                Industrial PsychologyIndustrial Psychology | Psychology & Counseling | Health, Mind & Body | Subjects | Books
                ASIN: B0006RO2QA

                Books:

                1. Working With Difficult People
                2. RoAne's Rules : How to Make the Right Impression: Working the Room, or One-on-One,What to Say and How to Say It [ABRIDGED]
                3. Essential Business Etiquette
                4. Goof Proof Grammar (Smart Tapes) [ABRIDGED]
                5. Dos and Don'ts in The United States: The Traveler's Guide to Culture
                6. Guide to Business Etiquette (The Prentice Hall Series in Advanced Communication)
                7. Developing Management Skills (5th Edition)
                8. How To Get Your Point Across In 30 Seconds Or Less Cassette (Simon and Schuster Sound Ideas) [ABRIDGED]
                9. Simply Speaking
                10. Principles of Speedwriting Shorthand, Regency Professional Edition (First Course)

                Books