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Secret Smile
Nicci French
Manufacturer: Grand Central Publishing
ProductGroup: Book
Binding: Mass Market Paperback

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Catch Me When I Fall
The Red Room
Killing Me Softly
Land of the Living
Beneath the Skin

ASIN: 0446617105

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Secret Smile
Nicci French
Manufacturer: Warner Books
ProductGroup: Book
Binding: Hardcover

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Catch Me When I Fall
Land of the Living
Beneath the Skin
The Red Room
Killing Me Softly

ASIN: 0446533475

Book Description

From the international bestselling author of Land of the Living and Killing Me Softly comes a chilling new novel about a broken affair that leads to a deadly obsession.

Mirandaís sister has a new boyfriend who isnít the man he claims to be. Miranda should know, because she broke off her affair with him a few weeks ago when she came home and found him reading her diary. Now Brendanís back, and pledging his undying devotion to the person Miranda loves most in the world. Whatís worse, her sister is not only deeply smitten, sheís begging Miranda to let them move in with her until they find a place of their own. Against her better judgment, Miranda agrees. Then, the nightmare begins. Like a virus, Brendan starts spreading destruction throughout her life until Miranda realizes what no one else seems to--that behind Brendanís handsome smile lurks a terrible secret.

Book Description

Miranda's sister, Kerri, has a new boyfriend. He's a raven-haired, handsome charmer who seems to dote on Kerri. But Brendan isn't the man he says he is. Miranda should know, because she broke off her own affair with him just a few weeks ago when she found him reading her diary.

Now Brendan claims that it was he who ended their short-lived relationship — and everyone believes him. When he and Kerri announce their engagement, Miranda's parents are thrilled for their shyer, less confident daughter. Then Kerri and Brendan beg Miranda to let them live in her apartment until their new home is ready. Against her better judgment, Miranda agrees.

Like a virus, Brendan starts spreading destruction throughout her life. He invades her privacy and disrupts her relationships with her family and friends. And then the real nightmare begins…

Like the obscenities he whispers into her ear, his onslaughts are as undetectable as they are devastating. Those closest to her begin to doubt her mental stability and accuse her of the very thing she believes drives Brendan: obsession. When Miranda decides to take off the gloves, fight back, and discover what is behind her enemy's bemused, secret smile, the consequences will be terrifying.

Smile Training Isn't Enough: The Three Secrets of Excellent Customer Service (Psi Successful Business Library)

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Smile Training Isn't Enough: The Three Secrets of Excellent Customer Service (Psi Successful Business Library)
Richard S. Gallagher
Manufacturer: Oasis Press
ProductGroup: Book
Binding: Paperback

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Book Description

There really are three secrets to great customer service: taking care of your customers, taking care of your organization, and taking care of yourself and your team. Smile Training Isn't Enough proves that the principles of good customer service apply equally both inside and outside an organization and that good customer service stems from a business' stance toward its customers and employees.

To make your transactions with customers friendly and productive, you must be more than nice. You must pay attention to what they say and do in order to treat each situation with a certain degree of class and integrity.

Your attitude and relationship with your employees may be more important than your customer transactions. The thinking behind your managerial decisions is a reflection of your customer service standards and affects how your employees will act and react in certain situations. Customer-driven organizations who treat their employees as partners create a good working environment and great service. The development of yourself and your team goes beyond a single customer transaction. The most successful companies treat their employees and customers as valuable on all levels. Practicing customer service inside and outside your organization enables your company to grow in any market, under all economic conditions.

Book Description

Miranda's sister, Kerri, has a new boyfriend, a handsome charmer who seems to dote on Kerri. But Brendan isn't the man he says he is. Miranda should know - she broke off her own affair him just a few weeks ago when she found him reading her diary. Rarely do the phrases "page-turning thriller" and "will keep you up all night" truly apply as well as they do to this unpredictable, intelligent, and vastly entertaining tale of one woman's strength and one man's madness.

The Exploration of the Secret Smile: The Language of Art and of Homosexuality in Frank O'Hara's Poetry (American University Studies. Series Xxiv :)

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The Exploration of the Secret Smile: The Language of Art and of Homosexuality in Frank O'Hara's Poetry (American University Studies. Series Xxiv :)
Alice C. Parker
Manufacturer: Peter Lang Pub Inc
ProductGroup: Book
Binding: Hardcover

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Secret Smile
Nicci French
Manufacturer: Penguin Audiobooks
ProductGroup: Book
Binding: Audio CD

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ASIN: 0141805412

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Secret Smile
Nicci French
Manufacturer: Penguin Books Ltd
ProductGroup: Book
Binding: Paperback

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ASIN: 014100651X

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